RF Home Co Privacy Policy

RF Home Co ("RF Home Co," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products or services, communicate with us, or otherwise interact with our business.

By using our website, services, or communicating with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Account information
Project details or service inquiries
Information submitted through forms, surveys, emails, text messages, or customer support communications

Transaction Information

When you purchase products or services, we may collect information regarding:

Products viewed or purchased
Order history
Payment confirmations
Returns and exchanges
Service appointments

Device and Usage Information

We automatically collect certain information when you visit our website, including:

IP address
Browser type
Device identifiers
Operating system
Website usage activity
Referral sources
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Schedule consultations and appointments
Provide customer support
Communicate regarding products, services, projects, and transactions
Send invoices and payment confirmations
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
Send marketing communications when permitted by law

SMS/Text Messaging Communications

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from RF Home Co regarding:

Appointment scheduling and reminders
Project updates
Customer service communications
Billing notifications
Promotional offers and marketing messages (when separately authorized)

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us using the information below.

How We Share Information

We may share information with trusted service providers that assist us in operating our business, including:

Shopify
17hats
Payment processors
Shipping providers
Customer relationship management platforms
Website hosting providers
Marketing service providers
Text messaging service providers

These providers are only permitted to use your information as necessary to perform services on our behalf.

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Legal Compliance

We may disclose information when required by law, court order, legal process, or to protect the rights, property, or safety of RF Home Co, our customers, or others.

Shopify Services

Our online store is hosted by Shopify. Shopify collects and processes certain information necessary to operate the store, process transactions, and provide website functionality.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Analyze website traffic
Improve website functionality
Support marketing and advertising efforts

You may control cookie preferences through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

Provide services
Complete transactions
Meet legal and accounting requirements
Resolve disputes
Enforce agreements

Your Privacy Rights

Depending on your state or country of residence, you may have rights including:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of personal information
Data portability
Opt-out of targeted advertising or marketing communications

To exercise these rights, please contact us using the information below.

We will not discriminate against you for exercising any applicable privacy rights.

Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without parental consent, we will delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

Your continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

RF Home Co
4220 Gannett Street
St. Louis, MO 63116

Email: info@rfhomeco.com
Phone: 314-898-0047

Last Updated: 5/31/26